Ways To Troubleshoot Outlook Problems

Cannot Receive Email In Outlook

Outlook is used in many offices these days, with the result that it has become more or less indispensible for the people working in these places. And if this is the primary application you use to handle your email communications, an application crash or malfunction could seriously set you back. It is important to have easily accessible support, or at least keep a few useful troubleshooting tricks up your sleeve. If all else fails, roll up your sleeves and do some of the following.

Scan PST

This is basically the second thing people do when they cannot receive email in Outlook. The first of course is to check that they have the settings configured right.

PST files are the backup for every price of information you have in Outlook. Over time, these files acquire errors, making the application malfunction. So, you run the scanpst.exe file, and specify each of the PST files, one corresponding to each Outlook folder. The utility itself will do the rest. It needs to back up the file, then sane it and detect errors, and if there are any, repair the file.

The bigger the file it is operating on, the longer it will take to finish. You need to find the scanpst.exe executable to run it. This will be in a varying location for the different versions of Windows.

Archive the PST

Maybe the reason you cannot receive email in Outlook is that the backup file is too large to contain incoming messages. There is a limit to how large this can get, which is 2 GB for Outlook 2007. You can shrink it to smaller size using the archiving option.

Do this at least yearly, and if you have just discovered a size excess, then immediately. By setting it up as a regular operation, you can rest assured that the largest of the data goes to a specified local directory. This also clears out some space on the server.

Rename the OST file

Outlook Folder

Sometimes, all it takes is to rename the current OST file to get Outlook working right. Make sure you exit any running instance of the email client before doing this, and head to the folder where the data files are stored. Set the file manager to show the extension, and change the pertinent OST file’s extension to something like ‘.old’.

When Outlook starts up the nest time, it will build a brand new OST file, and this one will not have any of the errors as the last one.

How To Troubleshoot ‘Cannot Send Email From Outlook’ Error

Cannot Send Email From Outlook

As an Outlook user, I have often come across the error ‘cannot send email from Outlook.’ It annoyed me a lot, because it would emerge even when there was active internet connection. So, I decided to take a look at the roots of this problem. I contacted some of my colleagues who were experts in detailing with Outlook issues. When I explained to them the problem, they gave me three scenarios under which the issue could emerge and the possible remedies to fix the problem. Here is a short account of each of these scenarios.

SMTP server (Outgoing email server) requires SPA (Secured Password Authentication)

Outgoing email server needs to be authenticated before you are being able to send email from your Outlook application, no matter where it is installed. Many of the webmail services that use either IMAP or POP3 protocols allow the users to enable SPA (secured password authentication) in order to ensure safety of the email account and encryption of their data. If you have opted SPA in your email account, you should make sure that the same settings are reflected in your Outlook settings as well.

In Outlook, the place where you have to specify whether your account should be SPA enabled or not is the SMTP settings screen. Open your Outlook and navigate to Settings, followed by Outgoing email setting. Verify the outgoing email authentication settings and ensure that the SPA authentication is enabled.

ISP blocking access to the port 25

The default port for SMTP is 25. Certain internet service provides block your email client’s access to the said port. As a result, you will be confronted with the error message ‘cannot send email from Outlook.’ The internet service provider (ISP) has a reason to block this port. In fact, blocking port 25 prevents the majority of the spam into the machine. But what is the use of preventing spam at the cost of blocking the entire emails to your PC.

The best way to deal with this issue is to change your SMTP port. You can change it to either

Outlook Issues

587 or 1025.

Verify the Outgoing email server settings in Outlook

If neither of the above methods fixed the issue, you could suspect incorrect SMTP settings as the culprit. Navigate to Outlook’s Outgoing Server Settings and ensure that all the information given in there are accurate.

Any of the aforementioned methods would fix the issue you have with sending emails from Outlook. Contact our support desk if the issue persists.

About The Outlook Options And Features

Microsoft Outlook Support

First-time Outlook users might not be familiar with the many options and features present in the mail client. Many of them have the tendency to contact Microsoft Outlook support even for the minor things like how to use the Calendar options, how to create a schedule, and so on. As Outlook comes with a very user-friendly interface, these tasks are indeed very easy to do, and so, there is no need to contact any tech support to learn accessing these features.

Setting up email accounts in Outlook

You can start using the Outlook email client by adding your email accounts to it. Outlook supports multiple email accounts. So, you can add both your work and personal email accounts to it. However, you need to select which of these accounts you want to use as the default email account. All your email correspondence will be sent through this account, if you do not specifically choose one of the added email accounts before sending the message.

Adding the email account is also very easy to do. The Automatic account setup requires just your Display name, account username, and password for setting up the account. On the other hand, the Manual account setup process might be somewhat confusing. Many users contact Microsoft Outlook support regarding this.

If you have all the details ready for manually setting up the account, then the process just involving filling up the blanks. You can get the details like Incoming and Outgoing mail server addresses, port numbers, security settings, etc. for this from the email service provider’s website. Just enter these details correctly in the text fields provided for them and the account will be ready in a minute.

Using the Outlook Calendar feature

Features In Outlook

The Calendar feature in Outlook helps you organize and schedule your events in a systematic manner. You can schedule tasks on the Calendar and set reminders for them. You will get pop-up messages from Outlook reminding of these events, thus helping you with your office appointments and meetings.

There are a lot of options available in Calendar. You can use different colors for marking different type of events. Also, there is an option available for marking recurring events so that you don’t have to do again every month or year. This also means that you are not going to forget the anniversaries anymore.

There are plenty of other options like creating a To-Do list, managing your contacts, etc. Start exploring the different options and features in Outlook and contact us if you have any queries.

How To Fix The ‘Unable To Receive Outlook Email’ Error

Cannot Receive Email In Outlook

Lot of people face problems getting or sending email when using Outlook. For all the use this application provides, it definitely has quite a few quirks which you’ll need to put up with once you start using it. But sometimes, this may not be the fault of the program, since there are other things which may have caused the problem you’re facing. Check out the following things if you cannot receive email in Outlook.

Did you exceed your email account quota?

There’s a set limit for each email account that service providers allow you to use. Since most of the email services these days don’t come with a low storage cap, this is rarely a problem. But if your email account is filled to the brim with messages and these have taken up the allotted space, you’ll have issues receiving messages. Come to think of it, you won’t receive them at all. Check if the email you’re supposed to get in Outlook has reached your webmail inbox. If it hasn’t then you need to free up space there before message reception kicks in properly.

See if TCP/IP is the default protocol

If the problem is with the email client connecting to the internet, then there may be something wrong with the connection settings. Following are the steps to assign TCP/IP as the default protocol for the email client.

  • Find and open the Network Connections For the different version of Windows, this is accessed differently. For Windows XP or Windows 2000, go to Start and then Run.
  • Type in cpl and hit Enter, and this will bring up the Network Connections dialog.

    Using Outlook

  • Find the connection that you’re using and right-click it. Hit Properties. If you can’t decide among multiple connections, choose the one that says Connected under it.
  • Go to the General tab and check the Internet Protocol (TCP/IP) If it’s not selected, then check it and hit OK.
  • Hit Yes when prompted to reboot. Send a test email to yourself after launching the program.

These are some of the things you should try when you cannot receive email in Outlook. To verify the settings, you’ll need to first check with your email provider and see what the correct settings are.

Procedure To Repair An Offline Folder File In Microsoft Outlook

Outlook Repair

In case you receive error messages while synchronizing your Offline folder file in Microsoft Office Outlook using your mailbox on a Microsoft Exchange Server, it is best that you use an Offline Storage Table Integrity Check tool (we are talking about the ‘Scanost.exe’) for checking your file. You need to connect your Exchange server so as to work the tool. Using this tool, you will be able to scan your mailbox folders and items.

In case you have previously setup Outlook for automatically staring offline, the Offline Storage Table Integrity Check tool will not be able to access your Exchange Server. So, before you run the tool, you require temporarily changing your startup settings. Another thing, for the Outlook repair, the OST Integrity Check repair tool is not included with Outlook 2010/2013; so, you need to download it.

Here are the steps to repair the OST file:

  • Now, first you need to stop Outlook from running. So, stop the process.
  • Then, you need to double-click on ‘exe’. You will need to locate it at ‘C drive:\ Program Files\ Microsoft Office \OFFICE12′ or ‘C drive:\ Program Files \Common Files\ System\ MSMAPI\ LocaleID’ folder. Now in this, LocaleID means Locale Identifier (LCID) for the installation of Microsoft Office. Now, you need to note that the LCID for English – United States is 1033.
  • In case you require setting up Outlook to prompt for a profile, you will see that the tool will also prompt you for one. In the Profile Name list, you need to click on the profile that consists of the.ost file you want to scan. In case you are prompted to Connect or Work Offline, then you need to click on ‘Connect’.

    Integrity Check Repair Tool

  • You require selecting the options you wish to have. For having the tool automatically resolve issues it finds during the scan, you need to select the ‘Repair Errors’ check box. In case this check box is cleared, the tool will log the problems, but the thing is that they will not make the necessary corrections.
  • You need to click on ‘Begin Scan’. For viewing the scan log, launch Microsoft Outlook, and then you need to open the ‘Deleted Items’ folder. Another thing is that the tool does not scan the Deleted Items folder. Any problems that you are facing with the email client will then be noted in a message with the subject OST Integrity Check.

Hope this should work and provide the necessary Outlook repair.

Email Configuration For Outlook

Outlook Email Setup

Microsoft Outlook is arguably the very best email management software developed by the software maker, Microsoft Corporation. With multiple email accounts feature, users are able to keep all their mails at one place. Here are the Outlook email setup instructions.

  • Find Outlook 2013 by searching for it and narrowing it down by Apps.
  • You will be welcomed by the app and asked whether to add an account. If this not your first time setting up Outlook, scroll down to the Not First Time Setup note.
  • Click on the ‘Next’ button.
  • After selecting Yes, you need to click on Next.
  • In the next step, you will see a screen pop up asking for you to type your name, email, and password. You will see an option for ‘Manual setup or Additional Server types’
  • You select this manual setup method and click on Next.
  • You will see that Add Account screen appears. In the Microsoft Exchange Server, you need to click on the ‘Next’ button.
  • When instructed for Server type, enter server type for your email and for username, enter your email id. Hit Next, you will be prompted to reboot Outlook, click on the ‘OK’ button.
  • Then, in the username field, you are required to type in email id. In the password field, log in with your account password.
  • Then, click the OK button. Outlook will then configure your email address.
  • Then, you need to click on ‘Finish’ for logging view your mailbox in Outlook.
  • Then, Outlook needs to configure your mailbox but your email, calendar, and other contacts that might not be ready.

In case you had other account setup before the wizard opened, you need to get to the email configuration. You would have to do the following things. First, you need to locate ‘Mail Setting’.

Microsoft Outlook

In Windows 8, you will be able to search for email in the ‘Settings’ category. On other Windows versions, you can go to ‘Control Panel’ and then select the Mail icon.

Thereafter, you need to setup E-mail Accounts. For this, you need to click on E-mail Accounts button. After that, go to ‘New E-mail Accounts’. Finally, you need to click on the ‘New’ button. In the Account Configuration screen that appears you can continue with the normal set up.

Hope these Outlook email setup instructions were helpful.

Procedure To Add Email To Outlook Express

Outlook Express Help

Microsoft Outlook Express, now known as Windows Mail is an email and newsgroup client available in all Windows Operating Systems until XP. It is possible for you to use Outlook Express as a way to check your email from any account and you can do it by setting up an account in the email client in your system. Apart from that, users are able to configure multiple email accounts on the email client.

All you need is your system and the information about your email accounts. Depending on the account type, what you require to know that this information will differ slightly. Again, this can be obtained easily from the email account provider. Here are the Outlook Express help instructions to help you:


  • First, you need to open or launch Microsoft Outlook Express and then you need to locate the ‘Tools’ menu from the top. After that, you need to select Accounts. Then you need to select ‘Add’ button. At last, you need to select the ‘Mail’ button.
  • Thereafter, you need to type the name you wish to appear on all outgoing mail on the next screen, and then choose the Next button.
  • You need to enter email address into the next screen and after that click on ‘Next’.
  • Then, you need to choose your email server type from the drop down menu. You need to know that POP3 is probably the most common. It is also a known fact that HTTP is often used for web based email servers. If that is not the case, you can choose IMAP, if you have another remote email access server that is not POP3. If you want to be certain, you need to check with your email service provider for the type of server it is using.

    Microsoft Outlook Express

  • Then below the drop down menu, for choosing the server, you need to enter in the server details for incoming mail and outgoing mail servers. After that, you need to click on the ‘Next’ button.
  • Then, you need to key in email account login information on the next page, and when you click on the ‘Next’ button, you can then choose to click on the ‘Finish’ button and you are finished with the installation.

You can repeat the above steps in case you wish to add more email accounts. We hope this Outlook Express help instructions were useful.

Common Outlook Express Issues And Their Solutions

Outlook Express Help

There can be many issues related to the Outlook Express program. Some of the most common ones and their possible fixes are discussed below in this article.

Sluggish Performance

The slow performance of the Outlook program can be very much annoying. The application may take a long time to load and this can be especially annoying if you need to do something urgent in the program. This issue can happen when the Outlook program and the Microsoft messenger program are running at the same time.

As this problem is a simple one, the solution is also simple. You just need to go to the Tools menu and then find the Options sub-menu. Check and verify if the option to automatically sign into the Windows Messenger program is selected. If it is selected, you will need to uncheck the option and then see if the performance of the Outlook program has changed.

Not Receiving Email Messages

The first thing that you need to do is to verify if you are able to send email messages, but unable to get them. If this is the case, your domain should be full and you must be running out of storage space. This means that you must be having many email messages, stored in your sent items, inbox or any other folders.

The best possible solution to this issue is to delete the unwanted email messages to increase the available space. After freeing up the space, you will start to receive the email messages again.

Outlook Errors

Error 0x800420CB

This is a much common one among all the Outlook errors. This error disables you from opening email messages and the error is usually caused by the presence of corrupt .dbx files. These files are necessary for the proper functioning of the Outlook program.

To solve the error, you will need to go to Tools, select Accounts, select Mail tab and then check Duplicate Mail Account. As the last step, you will need to choose the Remove option. You should continue these steps until all the duplicate email messages are deleted. If this step does not fix the issue, you can make use of the Search application and then look for the Outbox.dbx file. After locating the file, you will need to rename it.

These are some of the most common Outlook Express issues as reported to the Outlook Express help team. For further assistance, you may contact the Outlook Express help and support team.

Procedure To Repair And Re-Install Outlook 2003, 2007 Or 2010

Outlook Repair

Microsoft Outlook is the most heavily used email client in the entire world. There are many features available in it making it one of the best ways to enhance the emailing experience and user convenience when it comes to business and personal communications. Though it is the best software around, it can have issues, like any other software product. These issues can affect the productivity of organizations. Users need to do Outlook repair as soon as possible so that the business processes are not affected.

For Outlook repair, sometimes Outlook may need to be re-installed or repaired in order to resolve certain issues concerning it. The issue may have started after upgrading Microsoft Outlook, installing add-ins, or some other possible changes on your computer system. For repairing the Outlook installation, you need to follow these steps.

Outlook 2013

  • First, you need to open up the Control Panel from your computer (and then show All Control Panel items, in case it is necessary) and then you need to click on Programs and Features. Locate Office 2013 in the list and then highlight it.
  • You can click on Change.
  • After that, you need to select Repair and the Continue and then follow the prompts.
  • When the repair is done, you can try the sync again.

Outlook 2010

  • Here, you need to open the Control Panel on your computer (and display All Control Panel items, if necessary) and then click on Programs and Features.
  • Locate Office 2010 in the list and then highlight it.
  • Then you need to click on Change.
  • After that, you need to select Repair and Continue and then follow the prompts.
  • Then once the repair is done, you can try the synchronization again.

Outlook 2007

  • Launch Outlook 2007.
  • Then, from the Help menu, you need to click Office Diagnostics.
  • After that, click Continue, and then Start Diagnostics.

    Outlook Installation

Outlook 2003

  • Launch Control Panel. You access it by going to Start, Settings and then select Control Panel.
  • After that, you need to select Add or Remove Programs.
  • Choose Microsoft Office or Outlook and click on the Change button.
  • Then, you need to select the Reinstall or Repair button, and then click on the Next button.
  • You can select Detect and Repair.
  • Finally, you can click on Install and follow the prompts given by the repair tool.

This should fix the Outlook problems that you were facing in the email client. Contact our tech support desk for any further assistance.

How To Remove Filters And View Emails In Outlook

Outlook Repair

Email clients help you to manage your internet email accounts with ease. Outlook is one of the numerous email clients available today. Sometimes, when you use the Outlook program, you might encounter some troubles. One of the issues that you might encounter is that you may not be able to view the emails even after they are downloaded to the program. Now, this is a minor issue and you do not have to carry out an Outlook repair to fix it. The reason for this trouble is the filters applied in the program. In this post, we will find out how to change the settings in the program and make these emails visible.

Steps Involved

  • Choose the button Start and click All Programs. Choose the option Microsoft Outlook and this will run Microsoft Outlook program. Select the button Send/Receive All Folders, which is found under the Home tab. This will download or retrieve all email messages from the email server to the program.
  • Click the tab View and then choose the option View Settings, which is found under the section Current View.
  • Choose the button Filter and this will open the window for Filter. Choose the option Clear All and this will remove all filters applied in the program.
  • Select the option OK and this will close the Filter window.
  • Choose the button OK again and this will apply the settings.
  • Select the X icon and close the Advanced View Settings window.

    Outlook 2013

The above steps will display all emails in their respective folders. However, if still you are unable to view emails, the Filter Email feature could be the culprit. In order to remove this feature, select the X icon on the Instant Search box. This feature is present above the list of emails. With this, all emails will be displayed in their respective folders.

Keep in mind that Outlook 2013 offers you different types of filters. One of the methods is that you can apply filters to individual folders in the program. If you have applied the filters in this form, you will have to remove each filter manually to fix the trouble.

We hope that the above steps have helped you to fix the email display issues in Outlook program. If you have any queries or problems related to Outlook or need to carry out an Outlook repair, you may contact our technical support team for assistance.