Outlook is used in many offices these days, with the result that it has become more or less indispensible for the people working in these places. And if this is the primary application you use to handle your email communications, an application crash or malfunction could seriously set you back. It is important to have easily accessible support, or at least keep a few useful troubleshooting tricks up your sleeve. If all else fails, roll up your sleeves and do some of the following.
This is basically the second thing people do when they cannot receive email in Outlook. The first of course is to check that they have the settings configured right.
PST files are the backup for every price of information you have in Outlook. Over time, these files acquire errors, making the application malfunction. So, you run the scanpst.exe file, and specify each of the PST files, one corresponding to each Outlook folder. The utility itself will do the rest. It needs to back up the file, then sane it and detect errors, and if there are any, repair the file.
The bigger the file it is operating on, the longer it will take to finish. You need to find the scanpst.exe executable to run it. This will be in a varying location for the different versions of Windows.
Archive the PST
Maybe the reason you cannot receive email in Outlook is that the backup file is too large to contain incoming messages. There is a limit to how large this can get, which is 2 GB for Outlook 2007. You can shrink it to smaller size using the archiving option.
Do this at least yearly, and if you have just discovered a size excess, then immediately. By setting it up as a regular operation, you can rest assured that the largest of the data goes to a specified local directory. This also clears out some space on the server.
Rename the OST file
Sometimes, all it takes is to rename the current OST file to get Outlook working right. Make sure you exit any running instance of the email client before doing this, and head to the folder where the data files are stored. Set the file manager to show the extension, and change the pertinent OST file’s extension to something like ‘.old’.
When Outlook starts up the nest time, it will build a brand new OST file, and this one will not have any of the errors as the last one.